Shipping policy

Shipping Policy

Order Processing
All orders are processed within 3-5 business days due to the handmade nature of our products. Once your order has been crafted and quality-checked, it will be carefully packaged and shipped. Please note that orders are not shipped or delivered on weekends or public holidays.

Shipping Times
Shipping times vary depending on your location and selected shipping method at checkout. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method. We currently offer standard and expedited shipping options.

International Shipping
We are pleased to offer worldwide shipping. Please be aware that international orders may be subject to customs, taxes, or import duties upon arrival in the destination country. These fees are the responsibility of the customer.

Shipping Delays
While we strive to meet our estimated shipping times, unforeseen circumstances may cause delays. If your order is significantly delayed, we will reach out to keep you informed.

Order Tracking
Once shipped, you will receive an email with tracking details to monitor your order’s progress.

Undeliverable Packages
If an order is returned to us due to an incorrect address or was not collected, we will contact you to arrange redelivery. Additional shipping fees may apply.

If you have any questions about shipping, please don’t hesitate to contact us at hello@izayajewels.com.